Refund Policy

Food products

Because our products are food items, all food sales are final and we cannot accept returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us at hello@eatkyunu.com within 7 days of delivery. Include your order number, a description of the issue, and photos of the product and shipping packaging. We’ll review the issue and, when appropriate, offer a replacement or refund.

Please do not send food products back to us unless we specifically request it.

Order cancellations

If you need to cancel or change an order, contact us at hello@eatkyunu.com as soon as possible. We cannot guarantee changes or cancellations once an order has entered fulfillment or shipped.

Non-food merchandise

We accept returns of eligible non-food merchandise within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging, with proof of purchase.

To request a return, contact hello@eatkyunu.com before sending the item back. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are not refundable.

Final-sale items

Gift cards and items marked final sale are not eligible for return or refund.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us at hello@eatkyunu.com.